More on Social CRM “Friend Discovery”

More information on Friend Discovery and related ideas:

Making Social CRM “Friend Discovery” Real

3 Principles of “Friend Discovery” Social CRM

Are You Tapping Third-Order Engagement?

Re-Inventing Collaboration: CRM as Social Technology

How Social CRM “Friend Discovery” will Revolutionize the Way Organizations Collaborate


Also – more articles on engagement here, relationship management here and networks here.



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