Smarter Search

The ever growing brain that is Google...

A couple quick things to point out on Google’s search capabilities these days, that are also some interesting hints at where search is going. The first is a new “sort by subject” feature, which lets you organize your results on image searches based on categories. Say, for example that you do an image search on dogs. If you click the ...

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In Connection We Trust

I just got back from a few days down at The Internet Identity Workshop (IIW) in San Jose, thanks to some coaxing from my friend, Kaliya Hamlin. In this post, I thought I’d share some observations from the trip on the future of the web – and the future of society. A Growing Interest inTrust The issue of online trust is very ...

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The Biology of Organizational Intelligence – It’s People

Membranes are people too

People are what connects an organization to the world around it.

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The Biology of Great Organizations

The boundary between what's inside and what's outside the firm is the future of organizational strategy.

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How to Better Target Your Tweets on Twitter: “Tweet to List”

Tweet Me Right

Like many of you, I use Twitter to help get the word out on things I’m writing about or things I find interesting. The problem is that I have lots of different interests and not everyone who follows me on Twitter cares about all those interests. Some people care about sustainability, but not social networks. Some care about CRM but ...

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Trust and Networks

Trust makes networks work.

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Making Social CRM “Friend Discovery” Real

This is Going to Take Some Work...

“Friend Discovery” is a new idea for Social CRM that connects the Customer Relationship Management (CRM) database in an organization with the social networks of its customers and other stakeholders. This post goes into (even more) detail than my original one, “How Social CRM ‘Friend Discovery’ will Revolutionize the Way Organizations Collaborate.” You’ll want to read that one and possibly ...

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What’s Really So Cool About the “Color” Network?

An ambitious new social photo-sharing service just launched. It’s called Color, and it’s getting a lot of attention for a few reasons. First, it’s a pretty cool idea. Second, it’s got some well-known entrepreneurs behind it. Third, it raised a lot of money – $41 million from some well-known VC funders. In fact, many are scratching their heads, wondering why Sequoia Capital, ...

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3 Principles of “Friend Discovery” Social CRM

As I talked about in my last post, “Friend Discovery” is a concept for a new branch of Social CRM. Friend Discovery connects the Customer Relationship Management (CRM) database in an organization with the social networks of its customers and other stakeholders. You’ll definitely want to read that first post before reading this one – otherwise, this won’t make much sense. ...

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“Friend Discovery” Revolutionizes How Organizations Collaborate

Social CRM is the Intersection of CRM and the Social Graph

Friend Discovery connects an organization's CRM database with the social networks of its customers. That helps customers connect with friends who also care about the organization's work - and that's a game-changer.

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