Tag Archives: privacy

3 Principles of “Friend Discovery” Social CRM

As I talked about in my last post, “Friend Discovery” is a concept for a new branch of Social CRM. Friend Discovery connects the Customer Relationship Management (CRM) database in an organization with the social networks of its customers and other stakeholders. You’ll definitely want to read that first post before reading this one – otherwise, this won’t make much sense. ...

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De-censoring Censorship: Google & The Economist

An interesting coincidence. Google and The Economist each just decided to do something about the censorship they face in various countries. Though these companies are obviously quite different from each other, they both have an annoying habit of exposing embarrassing information that some rulers would prefer their people not see. Some of the reasons for the censorship may be legitimate ...

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