Tag Archives: Netflix

Netflix Explodes Its Customer Goodwill

Netflix is slowly exploding all its goodwill with customers, through a series of decisions on pricing and reshaping its service offerings. It's been a bad six months for the company, and I don't see things turning around for them again for a while ... if ever. It's too bad. It's a good company that just made some bad decisions.

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The Mesh: Why the Future of Business is Sharing

I just finished reading Lisa Gansky’s The Mesh and there’s much to like about the book. There are a few places where it gets a bit repetitive, but she does share lots of interesting anecdotes and she’s telling an interesting and very important story here – the story of better sharing through technology. The mesh is the interconnectedness of all that surrounds ...

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Batman Complicates the Netflix-Facebook Relationship

Managing a relationship between Netflix and Facebook was already complicated enough – but now Batman’s come in and mucked everything up. Under a just announced deal, Warner Bros. will be making selected movies available for digital rental on each film’s respective Facebook page. The Warner-Facebook relationship starts today with “The Dark Knight.” That’s right, you’ll be watching movies on Facebook. Holy ...

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Netflix’s Tricky Dance with Facebook

Netflix is going to get more social, with deeper integration with Facebook - and it's going to be a tricky dance. Don't get me wrong; Netflix has to do this to stay competitive. It just needs to be very careful about how it negotiates the service's points of interaction with Facebook's social graph. As our shared movie viewing experience deteriorates with the proliferation of digital devices, people are going to look for other ways to connect socially through movies. So getting this social layer right truly is important for Netflix.

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